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Terms & Conditions

  1. Standard business terms

The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.


  1. Contracting party, conclusion of contract

The contract of sale is concluded with Consenza Creations GmBH.

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail


  1. contract language, contract text storage

The language available for the conclusion of the contract is German. We store the contract text and send you the order data and our terms and conditions in text form. The contract text is no longer accessible via the Internet for security reasons.


  1. delivery conditions

Shipping costs are added to the indicated product prices. You can find out more about the amount of the shipping costs at the shipping costs. You will find out the shipping costs for your order in the course of the ordering process before the binding submission of the order. We deliver only in the dispatch way. A pickup of the goods is unfortunately not possible. Any delivery restrictions are shown on the respective product page or during the ordering process.

  1. Payment

In our store you can use the following payment methods:

Credit card: By submitting your order you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

PayPal: During the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimize yourself with your access data and confirm the payment instruction to us. After submitting the order in the store, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

The purchase price is due immediately upon conclusion of the contract.

  1. right of revocation

You have the legal right of withdrawal, as described in the cancellation policy.

  1. reservation of proprietary rights

The goods remain our property until full payment.

  1. transport damages

For consumers: If goods are delivered with obvious transport damage, please claim such defects as soon as possible to the delivery company and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance.

  1. Warranty and liability

There is the statutory liability for defects of goods. Claims for damages are excluded. Excluded from this are claims for damages arising from injury to life, limb or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by us, our legal representatives or vicarious agents. Material contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.

In the event of a breach of material contractual obligations, we shall only be liable for the foreseeable damage typical for the contract if such damage was caused by simple negligence, unless the damage claims are based on injury to life, body or health. The above limitations shall also apply in favor of our legal representatives and vicarious agents if claims are asserted directly against them. The provisions of the Product Liability Act shall remain unaffected.

  1. dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here:

We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.

  1. final provisions

Contracts concluded via our store shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the restriction of the choice of law and the applicability of mandatory provisions, in particular of the state in which you as a consumer have your habitual residence, remain unaffected.

The contract remains binding in its remaining parts even if individual points are legally invalid. The invalid points shall be replaced by the statutory provisions, if any. Insofar as this would represent an unreasonable hardship for one of the contracting parties, however, the contract as a whole shall become invalid.

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